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At KMP we take great pride in the quality of our products. From the date the order is received, All products supplied come with a warranty valid for eighteen months from the date of shipment or twelve months from the date of placement into service, whichever is the earlier.
In the circumstance that there is an issue with your order we require you to first submit a claims request to obtain a Customer Return (“CR”) number.
Any goods arriving at the “KMP” premises without a “CR” number will either be refused delivery or disposed of as scrap without recourse to the customer. The customer shall have to fully accept the consequential costs of this action whether it is the costs that may be charged for the return freight and/or the loss of the part. If the return was linked to a Warranty claim, then the claim becomes null and void and KMP accepts no further liability.
Return Request
Send an email to UK: sales@kmpbrand.com US: salesus@kmpbrand.com with the below details:- Your Name
- Your Email Add
- Your Telephone Number
- Order ID
- Order Date
- Product Name
- Product Code
- Qty of Products
- Reason for return request
Customer Return
Goods must be returned to our head office within 7 days of obtaining a CR number. Returns are sent at your own expense. When returning items you are strongly recommended to obtain proof of posting. KMP cannot accept responsibility for parcels lost in transit. We will only refund the costs of postage where the item returned is faulty or incorrectly supplied.If the return of parts, not covered by a Warranty claim, is granted by the issuing of a “CR” number, then a restocking charge will be levied. For items returned in “KMP” boxes in good condition without having been opened or seals broken, the charge is 15%. For items that “KMP” considers have to be inspected and/or repacked prior to restocking, a charge in excess of 15% will be made depending on the amount of work involved. If the returned goods are not of a serviceable quality, then the restocking charge is effectively 100%.
Distributor Return
- In the event of an issue, customers should contact the point of purchase from which they obtained the products.
- Distributors should notify KMP of any issues at which time KMP will give instructions on how to proceed.
- Distributors are responsible for completing the KMP Warranty Request Form (Claims form above). Please see the Warranty for further information.
Order Cancellation
Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order from the moment it is placed until 14 days after the goods are delivered and receive a full refund if, for any reason, you are not entirely satisfied with your purchase, you change your mind or the goods are faulty or damaged.If you need to cancel an order contact UK: sales@kmpbrand.com US: salesus@kmpbrand.com. After an order has been dispatched it is not possible to cancel the delivery with our carriers. Please do not refuse to accept a delivery as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. A charge is still incurred for this return which will be deducted, plus handling charges, from any refund amount.
You must notify us within 14 working days of receiving the products. All items should be returned in their original condition and packaging. If the returned items are not in a resalable "as new" condition a refund may not be possible.
